Refund policy

Return & Refund Policy

Last updated: August 8, 2026

A note before the fine print

We believe good work deserves clear language.

Many Field Supply pieces are made to order. Your piece is produced after you choose it rather than pulled from a warehouse of pre-made inventory.

We stand behind what we make. If something arrives damaged, defective, misprinted, or simply isn't what you ordered, we want to know about it and we'll work to make it right.

If you have a question, contact us at field@atelier-aj.com.

Made-to-Order Products

Many Field Supply physical products are produced specifically for each order through our fulfillment partners, including Printful.

Because these products are made to order, we generally cannot accept returns or exchanges for:

choosing the wrong size
choosing the wrong color or product
change of mind
buyer's remorse
preference regarding fit
other customer ordering errors

Please review product descriptions and sizing information carefully before placing your order.

If you realize you've made an error immediately after ordering, contact us as soon as possible. We'll make reasonable efforts to help, but once an order enters production, changes or cancellations may no longer be possible.

Damaged, Defective, Misprinted, or Incorrect Items

If we or our fulfillment partner get something wrong, that's different.

Please contact field@atelier-aj.com promptly if your order arrives:

damaged
defective
misprinted
with the wrong product
with the wrong size or color compared with what you ordered
otherwise materially different from your confirmed order

Please include:

your order number
a brief description of the problem
clear photographs showing the issue when applicable

Photographs help us evaluate the problem and work with our fulfillment partner to resolve it quickly.

When a claim is approved, the appropriate resolution may include a replacement or refund depending on the circumstances.

You will not be charged to correct an error caused by us or our fulfillment partner.

Reporting a Problem

Please inspect your order when it arrives and contact us as soon as reasonably possible if something is wrong.

Some fulfillment or shipping claims are subject to time limits imposed by our production and delivery partners, so contacting us promptly gives us the best opportunity to resolve the issue.

Size and Fit

Sizing information is provided on applicable product pages to help you choose the right item.

Because fit preferences vary from person to person, an item fitting differently than expected is not considered a product defect when the size received matches the size ordered.

Please check the applicable size guide before purchasing.

Color and Natural Variation

We make reasonable efforts to represent products accurately.

Colors can vary slightly because of screen settings, garment dyeing, materials, printing processes, production batches, and other normal manufacturing variables.

Small variations that are inherent to the product or production process are not necessarily considered defects.

Returns Without Authorization

Please contact us before returning any product.

Do not send items directly to atelier | aj, Printful, a production facility, or an address appearing on a shipping label unless we specifically instruct you to do so.

Unauthorized returns may not be eligible for a refund or replacement.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

The time required for a refund to appear in your account depends on your bank, card issuer, payment provider, and Shopify's payment-processing systems.

We cannot control processing time after a refund has been submitted to the payment provider.

Lost or Undeliverable Orders

Shipping and delivery issues are addressed in our Shipping Policy.

If a package appears to have been lost in transit, contact us at field@atelier-aj.com so we can review the shipment and determine the appropriate next step.

Orders returned or undeliverable because of an incorrect or incomplete address supplied by the customer may require additional shipping or production costs before they can be resent.

Digital Products

Because digital products can generally be accessed or downloaded immediately, purchases of digital products are ordinarily final and non-refundable once access has been provided, except where required by applicable law or when the digital product is materially defective or not as described.

If you experience a technical problem accessing a Field Supply digital product, contact us. We'll make reasonable efforts to help resolve it.

Purchasing a digital product is also subject to our Digital Download License.