Shipping policy

Shipping Policy

Last updated: August 8, 2026

A note before the fine print

We believe good work deserves clear language.

Many Field Supply pieces are made to order. That means your piece begins its journey after you choose it—not months earlier in a warehouse.

This policy explains what happens between placing your order and finding it at your door.

If you have a question that isn't answered here, please contact us at field@atelier-aj.com.

Made to Order

Many Field Supply physical products are produced specifically for you after your order is placed.

Our made-to-order approach helps us produce thoughtfully and avoid unnecessary inventory, but it also means production time happens before shipping time.

Production and fulfillment are handled by our fulfillment partners, including Printful.

Processing and Production

After you place an order, it is sent for processing and, where applicable, production.

Production times vary depending on the product, fulfillment location, order volume, and other factors.

Estimated fulfillment and delivery information may be provided during checkout or in your order confirmation.

Please remember that:

production time + shipping time = estimated delivery time

Delivery estimates are not guarantees.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout.

Rates may vary based on the products ordered, destination, fulfillment location, package size, and shipping method.

Any applicable shipping charge will be shown before you complete your purchase.

Tracking

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created. A tracking number may appear before the package has physically begun moving through the carrier's network.

Multiple Shipments

An order containing multiple products may arrive in more than one package.

Products may be produced at different facilities or require different production times. When this happens, separate tracking information may be provided for each shipment.

You will not be charged additional shipping simply because we choose to fulfill an order in multiple packages unless otherwise disclosed at checkout.

Delivery Estimates

We do our best to provide useful delivery estimates, but shipping times can be affected by circumstances outside our reasonable control, including:

carrier delays
severe weather
holidays and periods of high shipping volume
production delays
customs processing
transportation disruptions
incorrect or incomplete delivery information

We cannot guarantee delivery by a particular date unless that guarantee is expressly stated when you place your order.

Shipping Addresses

Please review your shipping address carefully before completing your order.

Because made-to-order products can enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.

If you discover an error in your shipping information, contact field@atelier-aj.com as soon as possible. We will make reasonable efforts to help if the order has not already progressed too far through production or fulfillment.

atelier | aj is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

check around the delivery location
ask other members of your household
check with neighbors when appropriate
contact the shipping carrier

Carriers sometimes mark packages as delivered shortly before they physically arrive.

If you still cannot locate your package after checking with the carrier, contact us at field@atelier-aj.com and we'll help determine the appropriate next step.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us.

We will review the shipment information and, when appropriate, work with our fulfillment or shipping partners to determine what happened and what resolution is available.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact field@atelier-aj.com promptly.

Include your order number, a description of the problem, and clear photographs when relevant. This helps us evaluate the issue and work with our fulfillment partner to resolve it.

Additional information is available in our Return & Refund Policy.

International Shipping

Where international shipping is available, delivery times may vary considerably by destination.

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge collected by atelier | aj.

Customs processing may also delay delivery.